After 40 years on Moody Street, we are excited to share a significant development with you. In our continuous efforts to enhance your shopping experience and better serve our community, we have made the decision to consolidate our Waltham location with our well-established West Roxbury store.
Effective July 1st, 2024, we will be closing our Waltham location and relocating all employees to our thriving West Roxbury establishment. This strategic move is fueled by our commitment to adapt to changing times, improve customer service, and focus on expanding our online presence.
Over the past four years, the conditions on Moody Street have presented challenges that are no longer sustainable for our business. With four employees managing both locations, we found ourselves spread thin, hindering our ability to provide the level of customer service we aspire to deliver. This consolidation allows us to concentrate our efforts on a single, family-oriented location, offering you an unparalleled shopping experience.
What can you expect from this move?
Enhanced Customer Service: With our family business unified in one location, we can now direct our full attention to serving you better. Our knowledgeable staff is ready to assist you with expertise and a personal touch.
Extended Store Hours: Enjoy more flexibility with longer store hours, catering to your convenience and ensuring you can access our products and services when you need them.
Faster Repair Turnaround Time: Our streamlined operations mean quicker service and repair times, getting your items back to you in top-notch condition promptly.
Mobile Repair Pickup: We will be offering all customers mobile repair pickup for a reasonable fee. This fee will be put towards the cost of the repair or towards a new machine.
Improved In-Store Shopping Experience: A singular focus on our West Roxbury location allows us to enhance your in-store experience, ensuring a curated selection, organized layout, and an atmosphere that reflects our commitment to quality.
Online Growth: By consolidating our physical locations, we can channel our resources into growing our online presence. This means more accessibility for you, whether you prefer the convenience of online shopping or an in-person experience.
We want to express our sincere gratitude for your loyalty and support over the years. It's because of customers like you that we can take bold steps toward the future. We are excited about this new chapter in our business and the opportunities it presents for improved service and innovation.
As we bid farewell to Moody Street, we invite you to join us at our West Roxbury location and continue to be a part of our journey. Your loyalty has been the cornerstone of our success, and we look forward to continuing to serve you with the same dedication and passion.
Thank you for being a part of our story.
Mr. Sweeper West Roxbury
1900 Centre Street, West Roxbury, MA, 02132